One Year in to Comcast’s Massive Customer Service Overhaul – Customer Think

Customer Think

One Year in to Comcast's Massive Customer Service OverhaulCustomer ThinkThe company was adding 5,500 new jobs. Technology would improve. Management set a goal to always be on time for appointments. The plan was much-needed. Comcast had just finished dead last on the Temkin Customer Service Ratings, had a terrible …

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